Who We Are
Who We Are
ServicIA is committed to delivering reliable results, demonstrating ethical and operational compliance in all its actions.
Proactive Attitude and Personalized Attention
We adopt a proactive, client-oriented approach, offering solutions tailored to each client’s specific needs.
Innovation and Competitiveness
We continuously integrate new technologies and stay at the forefront to deliver solutions that ensure efficiency and cost reduction, securing our leadership position in the market.
Our History and Evolution
#1
From Grupo Batia to ServicIA: Two Decades of Leadership and Transformation
With nearly two decades of experience as a leader in specialized outsourcing in Mexico, Grupo Batia has evolved since 2006 to give rise to ServicIA—a pioneering company in Intelligent Operations-as-a-Service (OaaS). Our journey has been a constant pursuit of innovation, taking artificial intelligence beyond consulting and applying it practically and tangibly in physical environments.
#2
Our Purpose
At ServicIA, our mission is to be the essential strategic partner for companies in Mexico and Latin America, directly contributing to their operational and financial success. We achieve this through unmatched efficiency by implementing Intelligent Operations-as-a-Service (OaaS), which combines advanced Large Language Model (LLM) technology—powered by our innovative Ops-as-a-Brain platform—with specialized, reliable human talent operating on the ground. We relentlessly focus on operational excellence and continuous improvement, constantly optimizing processes, reducing costs, and freeing our clients from administrative burdens so they can focus on their core business strategy.
#3
Where We Are Headed
Our vision is to solidify our position as the undisputed leader in Mexico and Latin America in intelligent outsourcing and Intelligent Operations-as-a-Service (OaaS). We aspire to be recognized for implementing exceptionally efficient processes, backed by high-level technological systems powered by our LLMOps platform, Ops-as-a-Brain, and a deeply service- and innovation-oriented organizational culture. We aim to redefine operational efficiency across various sectors, becoming the “operational brain” that enables companies to learn, predict, and execute with precision—positioning ServicIA as synonymous with cutting-edge innovation and tangible results in the era of applied artificial intelligence.
The Intelligence Behind the Operation
The deployment of LLMOps at ServicIA is led by our Batia Intelligence Unit, a specialized team composed of prompt engineers, conversational flow architects, data scientists, and operational integrators. Additionally, our strategic alliance with the Mexican Institute of Artificial Intelligence (IMIA), led by Salomón Zirdok (founder of ServicIA), ensures constant access to the latest AI innovations and ethical regulatory frameworks.
The Pillars That Guide Every Operation
- Seriousness and Responsibility: We commit to reliable results, demonstrating ethical and operational compliance in all our actions.
- Proactive Attitude and Personalized Attention: We adopt a proactive, client-oriented approach, offering solutions tailored to each client’s specific needs.
- Innovation and Competitiveness: We continuously integrate new technologies and stay at the forefront to deliver solutions that ensure efficiency and cost reduction, securing our leadership position in the market.
- Honesty: Transparency in all operations.
